Shipping policy
<h3><strong>Shipping Policy</strong></h3>
<p><strong>Order processing & cut-off time</strong></p>
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<p data-start="454" data-end="652">Orders placed <strong data-start="468" data-end="516">before 2:00 PM PST (Los Angeles time, GMT−8)</strong> on business days will begin processing the same day. Orders placed <strong data-start="584" data-end="605">after 2:00 PM PST</strong> will begin processing the next business day.</p>
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<li data-start="653" data-end="757">
<p data-start="655" data-end="757">Standard handling time is <strong data-start="681" data-end="702">1–5 business days</strong>, depending on product availability and order volume.</p>
</li>
<li data-start="758" data-end="874">
<p data-start="760" data-end="874">We process orders <strong data-start="778" data-end="797">Monday–Saturday</strong>; carriers collect shipments <strong data-start="826" data-end="843">Monday–Friday</strong>. Public holidays are excluded.</p>
</li>
</ul>
<p><strong>Shipping methods & transit time</strong></p>
<ul>
<li data-start="917" data-end="1057">
<p data-start="919" data-end="1057">We ship internationally via major carriers (e.g., DHL, FedEx, UPS, local carriers). Available service options are presented at checkout.</p>
</li>
<li data-start="1058" data-end="1222">
<p data-start="1060" data-end="1222">After dispatch, typical transit time is <strong data-start="1100" data-end="1122">7–15 business days</strong> for most international destinations. Domestic transit may be shorter depending on service chosen.</p>
</li>
<li data-start="1223" data-end="1351">
<p data-start="1225" data-end="1351">Shipments are dispatched <strong data-start="1250" data-end="1267">Monday–Friday</strong> (excluding local/public holidays). Transit estimates are provided as business days.</p>
</li>
</ul>
<p><strong>Total delivery time (processing + transit)</strong></p>
<ul>
<li data-start="1405" data-end="1500">
<p data-start="1407" data-end="1500"><strong data-start="1407" data-end="1498">Total estimated delivery = Handling (1–5 business days) + Transit (7–15 business days).</strong></p>
</li>
<li data-start="1501" data-end="1589">
<p data-start="1503" data-end="1589">For most orders, expect delivery <strong data-start="1536" data-end="1565">within 8–20 business days</strong> from order placement.</p>
</li>
<li data-start="1590" data-end="1687">
<p data-start="1592" data-end="1687">You will receive a shipping confirmation email with tracking information once your order ships.</p>
</li>
</ul>
<p><strong>Shipping costs & import duties</strong></p>
<ul>
<li data-start="1729" data-end="1827">
<p data-start="1731" data-end="1827">Shipping fees are calculated at checkout based on destination, weight, size and service level.</p>
</li>
<li data-start="1828" data-end="2013">
<p data-start="1830" data-end="2013"><strong data-start="1830" data-end="1912">Customers are responsible for all import taxes, duties, VAT and brokerage fees</strong> levied by the destination country. These charges are not included in our prices or shipping charges.</p>
</li>
</ul>
<p><strong>Address accuracy & changes</strong></p>
<ul>
<li data-start="2051" data-end="2198">
<p data-start="2053" data-end="2198">Please verify your shipping address at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.</p>
</li>
<li data-start="2199" data-end="2335">
<p data-start="2201" data-end="2335">Address changes must be submitted <strong data-start="2235" data-end="2245">before</strong> the order is dispatched. Once an order has shipped, address changes cannot be guaranteed.</p>
</li>
</ul>
<p><strong>Lost, missing or damaged shipments — reporting & claims</strong></p>
<ul>
<li data-start="2402" data-end="2533">
<p data-start="2404" data-end="2533"><strong data-start="2404" data-end="2427">Damaged on arrival:</strong> retain packaging and damaged goods, take photos, and contact us within <strong data-start="2499" data-end="2518">7 calendar days</strong> of delivery.</p>
</li>
<li data-start="2534" data-end="2698">
<p data-start="2536" data-end="2698"><strong data-start="2536" data-end="2564">Missing / not delivered:</strong> if tracking shows no delivery within <strong data-start="2602" data-end="2622">30 business days</strong> from the ship date, contact us to open an investigation with the carrier.</p>
</li>
<li data-start="2699" data-end="2958">
<p data-start="2701" data-end="2958">For any claim we require: order number, tracking number, delivery address, description of issue and photographic evidence (for damages). We will assist with carrier claims and, where appropriate, a replacement or credit in accordance with our Refund Policy.</p>
</li>
</ul>
<p><strong>Refused shipments & returns from customs</strong></p>
<p>If a shipment is refused or returned to us due to unpaid duties, incorrect address, or customer refusal, the customer is responsible for return shipping and any associated fees. Refunds (if applicable) will be issued per our Refund Policy and may be subject to restocking or processing fees.</p>
<p><strong>Exceptions & delays</strong></p>
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<li data-start="3334" data-end="3576">
<p data-start="3336" data-end="3576">Delivery estimates are not guaranteed and may be extended by customs processing, local holidays, extreme weather, carrier capacity issues, or other events beyond our control. Remote or rural destinations may require additional transit time.</p>
</li>
</ul>
<h3 data-start="3578" data-end="3613">Insurance & declared value</h3>
<ul data-start="3614" data-end="3899">
<li data-start="3614" data-end="3899">
<p data-start="3616" data-end="3899">Shipments are declared at their actual value for customs unless instructed otherwise. If you require additional insurance or specific customs documentation, contact us before purchase. Liability for loss or damage is limited to carrier and/or declared value subject to carrier terms.</p>
</li>
</ul>
<h3 data-start="3901" data-end="3935">Tracking & communication</h3>
<ul data-start="3936" data-end="4197">
<li data-start="3936" data-end="4066">
<p data-start="3938" data-end="4066">A tracking number is emailed when your order is dispatched. Tracking activation can take up to <strong data-start="4033" data-end="4048">24–48 hours</strong> after dispatch.</p>
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<li data-start="4067" data-end="4197">
<p data-start="4069" data-end="4197">If you have concerns about a shipment, please check the carrier tracking first, then contact us with order and tracking details.</p>
</li>
</ul>
<h3 data-start="4199" data-end="4219">Contact us</h3>
<p data-start="4220" data-end="4405">For shipping questions, updates or to report problems, contact:<br data-start="4283" data-end="4286"><strong>Email: </strong><a href="mailto:sales@jdyperformance.com">sales@jdyperformance.com</a><br></p>
<p data-start="4220" data-end="4405"><strong>Tel:</strong> +86-18502911566</p>
<p data-start="4220" data-end="4405">(Refer to our Refund & Returns Policy for return authorisation and refund rules.)</p>
<p>Thank you for choosing our products and services!</p>